Nothing so far

I had planned to head there first thing in the morning had the kids all dressed and ready to be out the door at 9:30 then realized my husband forgot to leave me the keys and he's over an hour away. Not how I wanted things to go. So far today

11:07am - Tammy (Customer relations) called and says she has been trying to contact Dennis but he's been with a customer but she will continue to do so.

11:22am - I received an email from the DRDirector @ the BBB stating:

Dear Jennifer :

Thank you for contacting your BBB. Since the company or its headquarters appears to be located out of the Cleveland BBB's service area, your complaint has been forwarded to the following BBB for handling:

Better Business Bureau
2706 Gannon Road
Saint Paul, MN 55116-2600
(651)699-1111

Allowing that BBB to help you with your complaint ensures that all BBBs have complete and accurate information on firms doing business in their service area. By having full complaint data, more informative and reliable company reports can be issued to the public. In addition, the above referenced BBB may be more successful in mediating your complaint since the firm is based in that BBB's market area.

Please contact the above BBB for any future inquiries regarding your complaint. You are also welcome to contact us again if we can be of further assistance.

Thank you again for using BBB services.

I'm really hoping that today is the end of this ordeal but if not I'm ready to continue the battle. BBB, Consumer Affairs, Attorney Generals office, and all the local news channels have been contacted. I already have been emailed back by NewsNet5 asking me to mail in my complaint with my signature for legal reasons and they will file a claim on my behalf. So Best Buy has definitely not heard the end of me.